We recommend reaching the departure stop of your airport transfer at least 15 minutes before the indicated departure time.
Bus from Milan to Malpensa Airport from €10.00
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Stops at Milan
Stops at Malpensa Airport
FAQ
How far in advance should I get to the bus stop?
Is my ticket only valid for the booked ride?
You can also use the ticket you purchased for rides before and after the one you have booked, but always subject to seat availability within the same day.
Is there an extra charge for luggage in airport transfers?
On routes operated by Terravision, there are no additional charges for luggage.
There is no limit to the number of pieces of luggage that can be carried, as long as there is space available in the dedicated compartment.
Hand luggage may be carried on board only if it is of a size compatible with the dedicated compartments and if it does not pose a danger during the trip (this is at the discretion of the driver).
For routes operated by Itabus, see the dedicated page.
Can animals be brought on board airport buses?
Small and medium-sized animals may be transported as long as they are in a carrier.
If you want to keep the pet carrier on the seat next to you, you need to buy an additional ticket otherwise, on Terravision buses, you can also keep it on your lap.
Should I print out the ticket?
For the routes connecting with airports operated by Itabus, it is never necessary to print the ticket: just show it from your smartphone or tablet.
For the routes connecting with airports operated by Terravision, it is not necessary to print the ticket but it is enough to show the driver the QR code in the electronic ticket.
Exceptions are the connections between Bari city and Bari Airport, where it is necessary to print it instead.
Are the buses equipped with ramps for the disabled?
If you need to access the Terravision shuttle via wheelchair ramps, we recommend that you contact Terravision Customer Service at least 7 days before you travel so that we can best organise your journey.
For the Bergamo Orio al Serio-Milano Centrale route (book online and forward your reservation to the staff at least 7 days before travel by sending an email to orioarrivi@terravision.eu).
For the Malpensa-Milano Centrale, Ciampino-Roma Termini, Fiumicino-Roma Termini and Bari Aeroporto-Bari routes (book online and forward your reservation to the staff at least 7 days before travel by sending an email to customerservices@terravision.eu).
Is it possible to take special luggage such as bicycles or surfboards on airport buses?
In the airport connection buses operated by Terravision, you can bring prams, wheelchairs and folding bicycles without any problems.
For larger objects, transport is dependent on the space available in the boot.
Does the bus wait for passengers to arrive if they are late?
Buses to and from airports, except in cases of force majeure, must follow a precise timetable to ensure the most accurate service possible for everyone.
However, the ticket purchased is also valid for earlier and later journeys on the same route, within the same day, but always subject to the availability of free seats.
How much do tickets cost? Do children have special discounts?
The cost of tickets may vary from route to route and there are no special discounts for children.
Where can I find the airport shuttle stop?
If you are looking for the starting point of your shuttle to and from the airport, check the map on this page.
Where can I find the timetables for the airport shuttle service?
You can find all shuttle service schedules on the respective airport or connection pages and further up this page.
Can I cancel or modify my ticket? How can I do this?
You can use the ticket you purchased for rides before and after the one you booked, but always subject to seat availability and within the same day.
Terravision trips booked on the Itabus website or app cannot be cancelled.
I booked the wrong route. Can I still use my ticket?
If it is a transfer operated by Terravision and you booked the wrong route, you can try contacting Terravision Customer Service at customerservices@terravision.eu.
If the route is served by Itabus, you can change it from your Personal Area, if the conditions exist.If you want to feel free to cancel the trip, add the Flex Option during purchase.
A different name appears on the ticket. Is this a problem?
Terravision tickets are generated directly with the name of the person who purchased them, but despite this, the name on the ticket is not binding for access to the bus.
What happens if the flight is diverted to another airport?
If your flight is diverted to another airport, please contact Terravision Customer Service for all relevant information (customerservices@terravision.eu).
Remember that you can also use your purchased ticket for rides before and after the one you have booked, but always subject to seat availability and only within the same day as your original trip.
What happens if customs control or baggage claim takes longer than expected?
In the event of a delay, Terravision tickets remain valid for the journey following the one booked, subject to availability of seats.
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