Changes and cancellations

If you are a registered user, you can manage your trip from your Personal Area.

If you are not register, you can register now! Register.

Otherwise, you can manage your trip from the Managing the booking area: just enter the ticket code and your email.

For travels operated by Partner carriers

For travel operated by Partner carriers, see the relevant Conditions of Carriage.

You will be automatically assigned a seat on board free of charge. Alternatively, you can choose your seat during the purchase process on the Itabus website and app, from a range of different types of seats, from panoramic to near-door seats, with an add-on to your ticket. We also remind you that you can change the seat assigned/selected even after purchase, through the Personal Area, if you are a registered user, or through the "Manage your booking" section, by entering your booking number and e-mail.

In addition, on double decker buses, you can also book Top seats or the Table Area.

For more info, see the relevant page.

For travel operated by Partner carriers

For travel operated by Partner carriers, see the relevant Conditions of Carriage.

The names on the ticket cannot be changed: the name on the ticket must be the same as that on the identification document.

Not sure if you will be able to leave?

Don't worry, if you purchased your ticket from the Itabus website or app, you can easily cancel it by accessing the Personal Area or the Manage your booking section.

To find out about the cancellation conditions click here.

For all other purchase channels, remember to contact your retailer to check the terms and conditions of cancellation.

For travel operated by Partner carriers

For travel operated by Partner carriers, see the relevant Conditions of Carriage.

You can customize your trip, by adding additional services while purchasing your ticket, from the Passenger Data page, Additional Services section or later, through the Personal Area, if you are a registered user, or through the "Manage your booking" section, by entering your ticket code and e-mail. Services can be added via the Itabus website or app.

Among them, you can choose:

- Your favourite seat;

- Additional or special luggage;

- Top or Table area (only on double deckers);

Yes, if you’ve purchased your ticket on Itabus website or app, you can change the entire booking or just the outbound/inbound journey on your own, with a few simple steps:

-            Check if the new travel solution is available,

-            Cancel the trip your previously purchased and receive a voucher you can use on the website or on the Itabus app

-            Book your new trip

The voucher cannot be converted into cash, and it can only be used to purchase Itabus services.

To cancel your ticket, go to your Personal Area, or in the Manage the Booking section.

For more info on the cancellation conditions, click here.

For all other purchasing channels, contact your reseller to check what cancellation terms and conditions apply.

For travel operated by Partner carriers

For travel operated by Partner carriers, see the relevant Conditions of Carriage.

Yes, if you’ve purchased your ticket from Itabus website or app, you can cancel the entire booking, or only your outbound/inbound journey, by going to your Personal Area or the Managing the booking section. Once you’ve cancelled your trip, you’ll receive a non-refundable voucher via email to use for future purchases on Itabus only. The voucher value varies, based on when the cancellation was made.

In case of multiple bookings, you need to cancel the booking for all passengers, and then book the new trip with the voucher, only for the new passengers. Remember to check if the new travel solution is available, before cancelling your booking.

For more info on the cancellation conditions, click here.

For all other purchasing channels, contact your reseller to check what cancellation terms and conditions apply.

For travel operated by Partner carriers

For travel operated by Partner carriers, see the relevant Conditions of Carriage.

Yes, if you’ve purchased your ticket on Itabus website or app, you can change the entire booking or just the outbound/inbound journey on your own, with a few simple steps:

-            Check if the new travel solution is available,

-            Cancel the trip your previously purchased and receive a voucher you can use on Itabus website or app

-            Book your new trip

The voucher cannot be converted into cash, and it can only be used to purchase Itabus services.

To cancel your ticket, go to your Personal Area, or in the Manage the Booking section.

For more info on the cancellation conditions, click here.

For all other purchasing channels, contact your reseller to check what cancellation terms and conditions apply.

For travel operated by Partner carriers

For travel operated by Partner carriers, see the relevant Conditions of Carriage.

Once you’ve booked the trip, the number of passengers cannot be changed.

Do you want to travel next to a friend or family member? No problem: when you purchase the ticket, you can select side-by-side seats, if they are still available.

Accompanying persons for passengers with reduced mobility or disabilities travel for free on our buses: just report their presence, by going on the Enquiries and alerts page, selecting “Passengers with disabilities” and filling out the form fields.

The email entered at the time of registration, is linked to the ticket, and therefore it cannot be modified.

However, if you want to receive the ticket you purchased on another email address, write to us here. We’ll ask you some questions to check if you are really the ticket owner.

Need help? Click here.

For travel operated by Partner carriers

For travel operated by Partner carriers, see the relevant Conditions of Carriage.

To make sure the trip cancellation was successful, go to your Personal Area or to the Managing the booking section.

If you haven’t receive your voucher, check that the email did not end up in your spam folder.

Need help? Click here.

For travel operated by Partner carriers

For travel operated by Partner carriers, see the relevant Conditions of Carriage.

Itabus Operations Room, active 24/7,  constantly at work to support you in the best way possible. If you’ve been notified a delay longer than 120’, or any other disservice ascribable to Itabus, follow the instructions in the email or text message we sent you.

If you are not willing to accept the alternative travel solution offered, notify the Customer Service Department by the time of the new departure, by phone or through the appropriate form by selecting the category "Rejection of new travel solution". You will be able to choose whether to receive a refund in cash or through a voucher to be used to purchase new Itabus services.



Need help? Click here.

Check if the disservice you’ve experience entitles you to a refund request here.

For travel operated by Partner carriers

For travel operated by Partner carriers, see the relevant Conditions of Carriage.