FAQ

Luggage

How much luggage can I take on the bus?

On our buses, you can take for free:

- 1 handbag (42x30x18 cm).

- 1 hold luggage (60x45x25 cm) (up to 10 kg.

 

If you need an additional luggage, you can integrate your ticket with a “Large Baggage” (80x50x30 cm, maximum weight of 20 kg)

For larger luggage, you can choose “XL Baggage”, smaller than 240 cm (height + width + depth) up to 25 kg.

Luggage space is limited: we recommend that you purchase your extra baggage when making your reservation, but if you realise after your purchase that you need more space, we remind you that you can add extra baggage to your journey via the Personal Area, if you are a registered user, or via the "Manage your booking" section, by entering your booking number and e-mail.

For safety reasons, remember to attach a tag with your name, telephone number and home address to your luggage.

 

For more info, see the relevant page.

Can I add luggage to my trip?

Sure, you can add luggage while purchasing your ticket or later, through the Personal Area, if you are a registered user, or through the "Manage your booking" section, by entering your booking number and e-mail.

Remember, you can bring a handbag and a hold luggage (up to 10 kg) for free on board our buses.

 

If you need additional luggage, you can integrate your ticket with a “Large Baggage”, (80x50x30 cm, maximum weight of 20 kg) and an “XL Baggage”

, smaller than 240 cm (height + width + depth) up to 25 kg.

For safety reasons, remember to attach a tag with your name, telephone number and home address to your luggage.

 

For more info, see the relevant page.

To know more about the relevant prices and conditions, click here.

What items cannot be brought on board?

The following items cannot be brought on our buses:

- Explosive, easily flammable, radioactive, foul-smelling or corrosive substances;

- Unpackaged or unprotected items that may damage other travellers, luggage or the bus;

- Weapons and ammo, except for security forces.

- Pets with diseases that can be transmitted to humans, and that have not been properly vaccinated.


For further info and clarifications, see our general conditions.

What size can my luggage be?

On our buses, you can take for free:

- 1 handbag (42x30x18 cm).

- 1 hold luggage (60x45x25 cm) up to 10 kg.

 

If you need additional luggage, you can integrate your ticket with a “Large Baggage”, (80x50x30 cm, maximum weight of 20 kg) and an “XL Baggage”, smaller than 240 cm (height + width + depth) up to 25 kg.

 

Luggage space is limited: we recommend that you purchase your extra baggage when making your reservation, but if you realise after your purchase that you need more space, we remind you that you can add extra baggage to your journey via the Personal Area, if you are a registered user, or via the "Manage your booking" section, by entering your booking number and e-mail.

 

For safety reasons, remember to attach a tag with your name, telephone number and home address to your luggage.

 

For more info, see the relevant page.

Can I bring a bigger luggage?

Yes, in addition to your standard baggage you may take:

- one Large Baggage measuring 80x50x30cm and weighing no more than 20kg

- one XL Baggage of dimensions not exceeding 240 cm (height + width + depth) and weight less than 25 kg. 

The Large Baggage and XL Baggage can be added when you purchase your ticket, on the Passenger Data page, Additional Services section or added later to your journey, through the Personal Area, if you are a registered user, or through the "Manage your booking" section, by entering your booking number and e-mail.

Large Baggage and XL Baggage carry an additional fee.

 

The following items are considered “XL Luggage”:

- Bicycles (not electric);

- surfboards

- ski equipment

- hoverboards.

 

If you want to bring a musical instrument that exceeds the size and/or weight of the handbag, you need to purchase an additional ticket and book a seat to bring it on board with you.

 

For more info, see the relevant page.

What happens if the luggage exceeds the limit allowed?

If your luggage exceeds the maximum weight allowed (10 kg) and the hold luggage size (60 x 45 x 25 cm), you can book a "Large Baggage" with dimensions of 80 x 50 x 30 cm and a maximum weight of 20 kg, or an "XL Baggage" with dimensions of no more than 240 cm (height + width + depth) and a weight of no more than 25 kg, or both. You can book the Large Baggage and XL Baggage ” when purchasing your ticket, on the Passenger Data page, Additional Services section, or after purchase, up to the time of departure, through the Personal Area, if you are a registered user, or through the "Manage your booking" section, by entering your booking number and e-mail.

If there is no space available, or if the luggage exceeds the maximum limit allowed, the driver can refuse to transport the luggage.

 

For more info, see the relevant page.

Bicycles, musical instruments, strollers and wheelchairs, sports equipment

You can take along your bicycles and sports equipment by booking an XL luggage when you purchase your ticket. Space for these objects is subject to availability; therefore, we recommend you to book it as early as possible.

 

Musical instruments can be considered handbags, if they comply with the relevant size, and can be brought on board as handbag for free. If the size is up to 150 cm (height + weight + depth) and weight up to 10 kg, you need to add an additional adult passenger ticket at the time of booking and book a seat next to yours. You can take on board one musical instrument per passenger. Strollers travel for free on our buses: you can bring one per person (foldable strollers only).

 

You can bring your foldable wheelchair and other mobility aids for people with reduced mobilities or disabilities on board free of charge. Visit the Enquiries and alerts page, select the “Passengers with disabilities” section, and then “Wheelchair travel request”. To load the wheelchair in the hold, send the compiled form at least 3 days before departure, while to bring it on board, send the compiled “Passengers with disabilities”, and “Wheelchair travel request” form at least 7 days before departure. To load the wheelchair in the hold, send the compiled form at least 3 days before departure, while to bring it on board, send the compiled form at least 7 days before departure.

 

How can I save on additional luggage?

By becoming an Itabus Member your additional luggage will always cost you 25% less!

And not only that, by activating your membership you can enjoy several exclusive benefits.


Find out more by visiting the dedicated page.