Trip and departure

To check where your bus is, go to the Find my bus in real time page: enter the bus number shown on your ticket, to look for your bus.

If your bus is late, monitor its position and reach your bus stop before the new departure time.

The estimated time is indicative only, and it may vary; this is why we ask you to reach your bus stop earlier.

If the delay exceeds 30 minutes, don’t worry: our Operations Room active 24/7 monitors all services, and it’ll keep you posted on your bus status via sms and email.

Need help? Click here.

Itabus tickets cannot be transferred; if you are not sure you can leave, remember that, if you purchased your ticket from the website or from Itabus app, you can cancel your ticket from your Personal Area or from the Managing the Booking section.

For more info on the cancellation conditions, click here.

Once you have cancelled your trip you will receive by e-mail a non-monetizable voucher, which you can use only for future purchases within 6 months from the date of issue. The value of the voucher varies depending on when the cancellation took place.

Alternatively, you can go to PUNTOLIS tobacconists and authorized ticket offices.

For all other purchasing channels, contact your reseller to check what cancellation terms and conditions apply.

If the bus is late, you can monitor its position by visiting the Find my bus in real time page, and entering the bus number shown on your ticket.

If the delay exceeds 30 minutes, our Operations Room active 24/7 is monitoring your bus and it’ll keep you posted on your bus status via sms and email.

In case of changes or cancellations, you’ll be notified through the contact method you specified when you purchased the ticket.

Need help? Click here.

You have to be at the bus stop 15 minutes before the departure time.

To check where your bus is, go to the Find my bus in real time area and enter the bus number you see on your ticket.

For safety reasons, you ticket is valid only at the stops you booked. You can’t get on/off at different stops.

Do you need to change your trip stops?

No problem: you can cancel your trip, according to our commercial conditions, from your Personal Area or in Manage the Booking: you’ll receive a non-refundable voucher you can use to book the trip that best suits you.

We are committed to reach our destination as soon as possible, while focusing on the utmost safety and alternating driving and resting for our drivers.

This is why, in case of delays or traffic, if the driver exceeds the driving time allowed, he is required to stop for safety reasons. You can ask the driver how long will the stop last.

The services on all our buses - such as restrooms and, on the double-decker, vending machines with snacks and beverages - allow us to avoid any unscheduled stops, even on longer routes.

When travelling with children under 18 years of age, the following conditions apply:

- Children between 0 and 3 years of age, can travel on our buses on certified car seats, carried by the adult person accompanying them. On our buses, you can book any kind of seat for children. The best ones are seats 1, 2, 3 and 4.

- Children older than 3 years of age, can travel with certified restraint systems or seatbelts.

- Children younger than 14 years of age, can only travel with an adult.

- Teenagers between 14 and 17 years of age, can travel alone, only with a written authorization by their parents or tutors, to be attached to the ticket, and on daily national lines (between 06 am and 10 pm) without bus changes. Click here to see the Minors Authorization Form. Remember to print it and bring it on board!

For further info and clarifications, see our general conditions.

On our buses, you’ll find:

- Comfortable seats with leather inserts, double armrest (on the side and central), adjustable footrest and folding table.

- Seats with extendible sides, to increase your travel comfort

- Top seats with extendible footrest and more legroom (on double deckers)

- Bookable table area (on double deckers)

- Air conditioning

- Free 4/5G ultra-broadband Wi-Fi connection

- Free USB and power sockets (220 V) on every seat

- Large space between seats

- Snack and beverage dispensers

on all double-decker buses;

- Restrooms

- Seats for wheelchair passengers (on double deckers)

- Frequent vehicle cleaning.

You can find further info on our amenities and services in the relevant page 

Yes, on your buses you can connect to a 4/5G ultra-broadband Wi-Fi network free of charge, to surf the net fast and without limits.

You’ll need the ticket and an identity document, such as your identity card or passport. Alternatively, you can show an identity document with a picture of the holder.

Teenagers between 14 and 17 years of age, can travel alone, only with a written authorization by their parents or tutors, to be attached to the ticket, and on daily national lines (between 06 am and 10 pm) without bus changes. Click here to see the Minors Authorization Form. Remember to fill it out, print it and bring it on board!

Your safety is our priority.

All our bus seats are equipped with a seatbelt, which you are required to use during the trip. Children between 0 and 3 years of age, can travel on our buses only on certified car seats, carried by the adult person accompanying them.

To transport your luggage safely, place the hold luggage in the special bus hold, and any handbag in the overhead bin or underneath your seat.

Our buses follow a strict and constant maintenance schedule, both for mechanical parts and for on-board amenities.

Vehicles are cleaned and sanitized at every trip, by specialized companies, to offer you a clean vehicle, at all times.

In order to ensure greater safety to our travellers, our Operations Room active 24/7 helps us constantly monitor our buses circulation, parameters and conditions.

If you would like to submit a request, please fill in the appropriate form by selecting the relevant category from those available in the drop-down menu.



If you want to lodge a complaint, fill out the compliant form on our website, in the Enquiries and alerts section, “Feedback” subsection.

90 days after your complaint for infringement of Regulation (UE) n. 181/2011, you can write to the Transport Regulation Authority (via mail, at Via Nizza 230 – 10126 Torino, or via certified email at pec@pec.autorita-trasporti.it, or by filling out the form on the Transport Regulation Authority’s website).