Preamble

These terms and conditions regulate the signing of the "Itabus Member" subscription contract ("Subscription") and the access to and use of the service, advantages and benefits conferred to the user ("User") by Itabus S.p.A, a joint-stock company under the laws of Italy, with registered office in Rome (RM), Lungotevere Gassman no. 22-24, enrolled in the Company Registry of Rome R.E.A. no. RM-1576602, Fiscal Code and VAT no. 15232291003 ("Itabus").

Subject matter - Subscription benefits

   1. Subscribing to the Subscription allows the User to take advantage of special rates, accessible only to Itabus Members, and to benefit from the advantages specifically indicated in the Itabus Member section that can be consulted via the Itabus website ("Website") or the Itabus mobile application ("App").

   2. Discounted fares and special benefits offered by Itabus to the User following purchase of the Subscription, are subject to the terms and conditions relating to the specific offer in question that can be consulted through the Website and App.

   3. The discounts granted through the subscription are available, within the same booking, exclusively to the holder of the Subscription itself and to another single passenger using the same booking.

   4. The User may not purchase travel tickets or exploit discounts deriving from the Subscription to resell them to third parties or otherwise for commercial purposes.

Subscription to the Season Ticket

   5. The User may subscribe to the Season Ticket via the Website or App. through the dedicated section "Itabus Member". The subscription is subject to the payment of a fee ("Quota"), as indicated on the Website and App. in accordance with paragraph 11 below (Payment of the Quota).

   6. Subscription implies simultaneous registration of an account of the User on the Website or App. When subscribing to the Subscription, the User is obliged to provide his personal data (first name, last name) and e-mail address. Otherwise, Itabus may cancel the subscription to the service and any subsequent purchase made taking advantage of the benefits of the Subscription if the data entered for its purchase does not actually correspond to that of the person using it, without prejudice to the provisions of paragraph 4 above with reference to the additional passenger. In this regard, it is the sole responsibility of the User to verify the correctness of the information provided.

   7. Subscription to the Season Ticket may only be made by persons over 18 years of age and in no case by companies or entities of any kind, nor by travel agencies or tour operators; moreover, the subscription is personal, nominative and non-transferable. The User is obliged to contact Itabus via https://www.itabus.it/it/contatti.html as soon as they become aware of any unauthorised use of their Subscription and the services consequently provided.

   8. Subscription to the Season Ticket is finalised upon receipt of the confirmation sent to the e-mail address indicated at the time of subscription.

   9. Discounts resulting from subscription shall be applied automatically, in accordance with paragraph 3 above, following the User's access to the Personal Area on the Site or App.

Duration .

   10. The Season Ticket is valid for one (1) year from the date of receipt of the confirmation to the e-mail address indicated at the time of subscription.

Payment of Fee

   11. The amount of the Fee in force at the time of subscription is indicated in the Itabus Member section that can be consulted through the Website and the App.

12. In order to take advantage of the discounts deriving from the Subscription, the User must pay, through the methods indicated in the appropriate Itabus Member section, the entire amount of the Fee as determined in the same section. With the exception of the provisions of article 13 below (Right of Withdrawal), the Quota is non-refundable.

Right of Withdrawal

   13. In accordance with the provisions of the Consumer Code, the User has the right to withdraw from the contract within 14 days of the completion of the subscription, by sending an explicit declaration to this effect to the Itabus customer service, which can be reached through the channels available at https://www.itabus.it/it/contatti.html, attaching a copy of the payment receipt and the confirmation e-mail. In the case of a request sent correctly and complete with the above-mentioned documentation, Itabus, in accordance with the provisions of the aforementioned Code, shall arrange for the refund of the price paid by the User using the same method of payment with which the purchase was made.

   14. The deadline for the crediting of the refunded amount depends on the payment method chosen by the User at the time of purchase. If, after the purchase, the original method of payment has been cancelled, has expired or has been modified, the User must inform Itabus immediately by means of an appropriate communication sent to the Itabus customer service, which can be reached through the channels available at https://www.itabus.it/it/contatti.html. If the User omits this communication and/or Itabus nevertheless proceeds with the reimbursement prior to the aforementioned communication using the original method of payment, the reimbursement is considered valid and effective for all purposes and Itabus is released from any obligation to reimburse.

   15. The amount to be refunded, in the event that the User uses the services or advantages included in the Subscription before exercising the right of withdrawal, will be proportionally reduced by the value of the services used.

Data processing

   16. The User's data is processed in accordance with the provisions of the legislation on the protection of personal data, as specified in the specific section containing the Information Notice pursuant to Article 13 EU Regulation 2016/679 (Privacy Policy) and Legislative Decree 196/2003 and subsequent amendments and additions, which the User declares to have read, understood and accepted as a mandatory step in the purchase.

Contact

   17. Any communication, complaint, report and/or request for information concerning these General Conditions must be made to Itabus customer service which can be reached through the channels available at https://www.itabus.it/it/contatti.html. Any costs incurred by the User in sending the aforementioned communications shall be borne in full by the same.

Out-of-court settlement of disputes through the ODR platform

   18. The User who, in relation to these General Terms and Conditions, complains about the violation of one of his or her rights or interests may activate an online out-of-court dispute resolution procedure by submitting a complaint via the ODR platform, managed by the European Commission.

To resolve a dispute through the ODR procedure, the User must:

a) connect to the ODR platform, managed by the European Commission, at the web address https://webgate.ec.europa.eu/odr;

b) choose the ADR entity to which he/she wishes to address the dispute;

c) activate the relevant procedure.

Applicable law and competent court

   19. These General Terms and Conditions are governed by and interpreted in accordance with Italian law. Any dispute concerning these General Terms and Conditions, including those pertaining to their validity, effectiveness, interpretation and/or execution shall be referred to the jurisdiction of the court of the place where the User, if a consumer, has his/her residence or domicile if located in the territory of the State, in accordance with the provisions of Article 66 bis of Legislative Decree 206/2005.